PRO Services Specialist: Grow PRO Relationships

Floor & Decor; Buford (GA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Bonus opportunities

401k match

Employee stock purchase

Insurance plans

Job summary

Floor & Decor in Buford, GA is hiring a PRO Sales Associate to build relationships with professional customers and grow their business. You will report to the PRO Services Manager and help execute PRO priorities to drive store performance.

Responsibilities include supporting the PRO desk in-store, identifying PROs in the store, maintaining product knowledge, and training the team on our selling process. Occasional travel up to 20% may apply.

Qualifications

• High School diploma or equivalent; Associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.

Skills

Retail sales

CRM experience

Communication skills

Bilingual

Education

High School diploma

Associate degree or higher

Tools

Salesforce

Job description

Floor & Decor in Buford, GA is hiring a PRO Sales Associate to build relationships with professional customers and grow their business. You will report to the PRO Services Manager and help execute PRO priorities to drive store performance.

Responsibilities include supporting the PRO desk in-store, identifying PROs in the store, maintaining product knowledge, and training the team on our selling process. Occasional travel up to 20% may apply.