PRO Services Specialist: Grow Contractor Partnerships

Floor & Decor Holdings Inc.; Cumming (GA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision, Life

Paid vacation and holidays

Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. is seeking a PRO Services-focused role in Cumming, GA to build relationships with PRO customers and grow their business. The position reports to the PRO Services Manager and collaborates with Installation Materials and Design Services.

Responsibilities include supporting the PRO desk, handling orders, educating customers about PRO programs, and promoting credit solutions while traveling to job sites when needed.

Qualifications

• High School diploma or equivalent required.
• Associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world-class experience for PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.

Skills

Communication skills

Bilingual Spanish

Education

High School diploma or equivalent

Associate degree or higher

Tools

Salesforce / CRM

Job description

Floor & Decor Holdings Inc. is seeking a PRO Services-focused role in Cumming, GA to build relationships with PRO customers and grow their business. The position reports to the PRO Services Manager and collaborates with Installation Materials and Design Services.

Responsibilities include supporting the PRO desk, handling orders, educating customers about PRO programs, and promoting credit solutions while traveling to job sites when needed.