PRO Services Growth Specialist

Floor & Decor Holdings Inc.; Austell (GA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life

Job summary

Floor & Decor Holdings Inc. in Austell, GA seeks a PRO Services specialist to build relationships with pro contractors and grow the PRO customer base. This hourly role focuses on delivering a top-notch experience for PROs and supporting store teams.

You will manage PRO desk tasks, assist with orders, and train staff on selling to professionals while promoting PRO rewards and financing options. Travel up to 20% may be required.

Qualifications

• High School diploma or equivalent.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for PRO customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Travel to customer and PRO job sites with the Pro Services Manager up to 20% travel.

Skills

Strong written and verbal

Sales experience

Customer service

Bilingual Spanish

Education

High School diploma or equivalent

Associate degree or higher

Tools

Salesforce CRM

Job description

Floor & Decor Holdings Inc. in Austell, GA seeks a PRO Services specialist to build relationships with pro contractors and grow the PRO customer base. This hourly role focuses on delivering a top-notch experience for PROs and supporting store teams.

You will manage PRO desk tasks, assist with orders, and train staff on selling to professionals while promoting PRO rewards and financing options. Travel up to 20% may be required.