PRO Services & Sales Advocate

Floor & Decor; Conyers (GA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life ins.

Paid vacation and holidays

Job summary

Floor & Decor is seeking a PRO Services representative in Georgia to cultivate relationships with PRO customers and grow their business. You will support in-store PRO desk operations, identify PROs, and promote PRO Premier Rewards and PRO Credit solutions.

The role emphasizes excellent customer service, product knowledge, and collaboration with store teams in a fast-paced retail environment. Travel up to 20% may be required.

Qualifications

• High School diploma or equivalent; Associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the dominant language in the store area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world-class experience for PRO customers.
• Support the PRO desk in-store: calls, manage orders, follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate PRO customers and grow participation.
• Assist PROs to sign up for the PRO Premier Rewards Program and demonstrate PRO APP benefits.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist PRO Customers in-store activities.
• Collaborate in all store initiatives and present benefits effectively.
• Demonstrate ability to present programs and benefits clearly.
• Maintain excellent customer service and be results-oriented.
• Interact across cultures and multi-task in a fast-paced environment.
• Occasionally travel to customer/PRO job sites with the Pro Services Manager.
• Perform additional functions to achieve business objectives.

Skills

Communication skills

Spanish language

Customer service

Sales/CRM experience

Education

High School diploma

Associate degree or higher

Tools

Salesforce

Job description

Floor & Decor is seeking a PRO Services representative in Georgia to cultivate relationships with PRO customers and grow their business. You will support in-store PRO desk operations, identify PROs, and promote PRO Premier Rewards and PRO Credit solutions.

The role emphasizes excellent customer service, product knowledge, and collaboration with store teams in a fast-paced retail environment. Travel up to 20% may be required.