PRO Services Growth Specialist

Floor & Decor Holdings Inc.; Bohemia (NY); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Bonus opportunities & career growth

401k with company match

Medical, Dental, Vision

Paid vacation and holidays

Paid time off

Job summary

Floor & Decor Holdings Inc. is seeking a PRO Services Associate to build relationships with professional customers in our store. You will support PROs in-store, manage orders, answer questions, and promote PRO programs to help their business grow.

This hourly role requires strong communication, a willingness to travel up to 20% and collaboration with store teams to identify PROs. Prior retail or contractor sales experience and Salesforce familiarity are a plus.

Qualifications

• High School diploma or equivalent.
• Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for PRO customers.
• Support the PRO desk in-store: calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.

Skills

Communication skills

Spanish language

Customer service

Education

High school diploma or equivalent

Associate degree or higher

Tools

Salesforce / CRM

Job description

Floor & Decor Holdings Inc. is seeking a PRO Services Associate to build relationships with professional customers in our store. You will support PROs in-store, manage orders, answer questions, and promote PRO programs to help their business grow.

This hourly role requires strong communication, a willingness to travel up to 20% and collaboration with store teams to identify PROs. Prior retail or contractor sales experience and Salesforce familiarity are a plus.