PRO Services Specialist - Grow PRO Partnerships

Floor & Decor Holdings Inc.; Florida; On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid vacation

Paid holidays

Paid Volunteer Time Off

Medical, Dental, Vision insurance

Job summary

Floor & Decor Holdings Inc. is hiring for a PRO Services role in Florida to build relationships with professional contractors and support PRO customers in-store and on-site. You will manage orders, promote rewards programs, and educate customers on PRO credit options while collaborating with store teams.

The role emphasizes strong communication, multi-tasking, and a willingness to travel to job sites as needed; bilingual Spanish skills are advantageous.

Qualifications

• High School diploma or equivalent.
• Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• On occasion, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.

Job description

Floor & Decor Holdings Inc. is hiring for a PRO Services role in Florida to build relationships with professional contractors and support PRO customers in-store and on-site. You will manage orders, promote rewards programs, and educate customers on PRO credit options while collaborating with store teams.

The role emphasizes strong communication, multi-tasking, and a willingness to travel to job sites as needed; bilingual Spanish skills are advantageous.