PRO Services Specialist: Build Pro Partnerships & Growth

Floor & Decor Holdings Inc.; Chandler (AZ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision Insurance

Job summary

Floor & Decor Holdings Inc. is seeking a PRO Services role focused on building relationships with professional customers in the hard-surface flooring contractor space.

You will report to the PRO Services Manager and help grow our PRO business by delivering exceptional service, promoting PRO rewards, and collaborating across store teams. The role requires strong communication, retail sales experience, and familiarity with CRM systems; bilingual candidates are a plus.

Qualifications

• High School diploma or equivalent required; associate degree or higher preferred.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation is recommended.
• Experience with Salesforce/CRM software is a plus.
• Bilingual in Spanish or local store-area language is a plus.

Responsibilities

• Execute the PRO Services Blueprint to deliver a world-class experience for PRO Customers.
• Support the PRO desk in-store: calls, orders, follow-up, customer support and escalations.
• Identify PROs in-store in collaboration with the Store Team.
• Maintain product knowledge relevant to Floor & Decor offerings.
• Train Store Team on the selling process and PRO products.
• Educate PRO customers about the PRO Premier Rewards Program and PRO APP benefits.
• Promote PRO Credit Solutions and participate in PRO activities.
• Travel to customer/PRO job sites with the Pro Services Manager when needed.
• Perform additional duties to meet business objectives.

Skills

Communication skills

Retail sales

Sales CRM experience

Bilingual (Spanish or local language)

Education

High School diploma or equivalent

Associate degree or higher (a plus)

Tools

Salesforce CRM

Job description

Floor & Decor Holdings Inc. is seeking a PRO Services role focused on building relationships with professional customers in the hard-surface flooring contractor space.

You will report to the PRO Services Manager and help grow our PRO business by delivering exceptional service, promoting PRO rewards, and collaborating across store teams. The role requires strong communication, retail sales experience, and familiarity with CRM systems; bilingual candidates are a plus.