PRO Services Specialist: Contractor Relations & Growth

Floor & Decor; Venice (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision

Paid vacation and holidays

Bonus opportunities

Job summary

Floor & Decor is seeking a PRO Services Specialist to build relationships with professional customers in our store network. You will support PROs through calls, orders, and escalations, while educating them on benefits, credit programs, and our product offerings.

You will collaborate with sales teams to grow the PRO business, travel to job sites when needed, and help sign up customers for PRO Premier Rewards. A strong customer service mindset and bilingual ability are valued.

Qualifications

• High School diploma or equivalent.
• Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate PRO customers and expand their participation.
• Promote PRO Credit Solutions and the PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.

Skills

Communication skills

Bilingual (Spanish)

Customer service

Education

High School diploma or equivalent

Associate Degree or higher (plus)

Tools

Salesforce/CRM

Job description

Floor & Decor is seeking a PRO Services Specialist to build relationships with professional customers in our store network. You will support PROs through calls, orders, and escalations, while educating them on benefits, credit programs, and our product offerings.

You will collaborate with sales teams to grow the PRO business, travel to job sites when needed, and help sign up customers for PRO Premier Rewards. A strong customer service mindset and bilingual ability are valued.