PRO Services & Growth Specialist

Floor & Decor; San Diego (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Floor & Decor Holdings Inc. is seeking a PRO Services representative to build relationships with professional (PRO) customers and support the PRO desk in-store. You will manage orders, answer calls, and educate customers on PRO benefits and credit options.

You will collaborate with store teams to identify PROs, maintain product knowledge, and drive participation in the PRO Premier Rewards Program. Some travel to PRO job sites may be required.

Qualifications

• High School diploma or equivalent.
• Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• On occasion travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.
• Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

Skills

Customer relationship building

Communication skills

Retail sales

Bilingual Spanish

Education

High School diploma or equivalent

Associate Degree or higher

Tools

Salesforce

CRM software

Job description

Floor & Decor Holdings Inc. is seeking a PRO Services representative to build relationships with professional (PRO) customers and support the PRO desk in-store. You will manage orders, answer calls, and educate customers on PRO benefits and credit options.

You will collaborate with store teams to identify PROs, maintain product knowledge, and drive participation in the PRO Premier Rewards Program. Some travel to PRO job sites may be required.