PRO Services Specialist — Grow Flooring Pros

Floor & Decor; Roseville (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Bonus opportunities & career growth

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life, andmore

Paid vacation & holidays

Job summary

Floor & Decor seeks an energetic PRO Services representative to deepen relationships with professional contractors and grow PRO sales. You will support the PRO desk, manage orders, and collaborate with store teams to identify PROs, while promoting PRO Credit Solutions and rewards programs.

The role emphasizes strong communication, bilingual capabilities, and the ability to travel up to 20% for customer sites. Prior CRM experience is a plus.

Qualifications

• High School diploma or equivalent; Associate degree or higher preferred.
• At least 1 year in retail or wholesale contractor sales, service, or installation.
• Strong written and verbal communication skills.
• Experience with Salesforce/CRM is a plus.
• Bilingual in Spanish or dominant store-area language is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for PRO customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• Occasional travel to customer and PRO job sites with Pro Services Manager to present benefits and capabilities.

Skills

Communication skills

Sales experience

Bilingual in Spanish

CRM experience

Customer service

Education

High School diploma

Associate degree or higher

Tools

Salesforce

Job description

Floor & Decor seeks an energetic PRO Services representative to deepen relationships with professional contractors and grow PRO sales. You will support the PRO desk, manage orders, and collaborate with store teams to identify PROs, while promoting PRO Credit Solutions and rewards programs.

The role emphasizes strong communication, bilingual capabilities, and the ability to travel up to 20% for customer sites. Prior CRM experience is a plus.