PRO Services Specialist - Contractor Relations

Talentify; Eastgate (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision insurance

Paid vacation and sick time

Job summary

Floor & Decor is seeking a PRO Services associate to build strong relationships with professional customers and grow their business. You will support the PRO desk in-store, manage orders, and educate PRO customers on benefits, rewards, and credit options.

The role requires 1 year in contractor sales or related field, strong communication, and bilingual abilities; travel up to 20% may be required. Medical, retirement plans, and paid time off are included.

Qualifications

• High School diploma or equivalent; Associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• On occasion, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.

Skills

Communication skills

Bilingual (Spanish or local language)

Education

High School diploma or equivalent

Associate Degree or higher (plus)

Tools

Salesforce CRM

Job description

Floor & Decor is seeking a PRO Services associate to build strong relationships with professional customers and grow their business. You will support the PRO desk in-store, manage orders, and educate PRO customers on benefits, rewards, and credit options.

The role requires 1 year in contractor sales or related field, strong communication, and bilingual abilities; travel up to 20% may be required. Medical, retirement plans, and paid time off are included.