PRO Services Specialist - Contractor Relations & Solutions

Floor & Decor; Novi (MI); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Bonus opportunities & career growth

401k with company match

Employee Stock Purchase Plan

Paid vacation & holidays

Job summary

Floor & Decor seeks a PRO Services role focused on building relationships with professional customers (PRO). The position supports PRO priorities, collaborates with Installation Materials and Design Services, and aims to grow the PRO business in-store.

Responsibilities include PRO desk support, stock knowledge, and cross-team collaboration to identify PROs in-store, educate customers, and promote PRO Rewards and Credit solutions.

Qualifications

• High School diploma or equivalent required; Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the dominant language in the store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate PRO customers and expand participation.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• Occasionally travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.

Skills

Communication skills

Sales experience

CRM software

Bilingual in Spanish

Education

High School diploma or equivalent

Associate Degree or higher is a plus

Tools

Salesforce

CRM software

Job description

Floor & Decor seeks a PRO Services role focused on building relationships with professional customers (PRO). The position supports PRO priorities, collaborates with Installation Materials and Design Services, and aims to grow the PRO business in-store.

Responsibilities include PRO desk support, stock knowledge, and cross-team collaboration to identify PROs in-store, educate customers, and promote PRO Rewards and Credit solutions.