PRO Services Specialist: Relationship Builder for Pros

Floor & Decor Holdings Inc.; Cedar Park (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Bonus opportunities

401k with match

ESPP

Insurance plans

Paid time off

Holidays

Volunteer time off

Job summary

Floor & Decor Holdings Inc. is seeking a PRO Services-focused team member to build relationships with professional customers and grow their business. You will support the PRO desk in-store, handle orders, and assist with escalations while expanding knowledge of Floor & Decor products.

The role emphasizes collaboration with store teams, PRO program promotions, and PRO credit solutions to enhance the customer experience. Travel may be required to PRO sites.

Qualifications

• High School diploma or equivalent.
• Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.

Skills

Strong communication

Bilingual Spanish

Sales/CRM experience

Customer service oriented

Education

Associate degree or higher

Tools

Salesforce/CRM

Job description

Floor & Decor Holdings Inc. is seeking a PRO Services-focused team member to build relationships with professional customers and grow their business. You will support the PRO desk in-store, handle orders, and assist with escalations while expanding knowledge of Floor & Decor products.

The role emphasizes collaboration with store teams, PRO program promotions, and PRO credit solutions to enhance the customer experience. Travel may be required to PRO sites.