PRO Services Specialist - Contractor Relations & Growth

Floor & Decor Holdings Inc.; Colorado Springs (CO); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Paid holidays and time off

Job summary

Floor & Decor Holdings Inc. is hiring for a PRO Sales role focused on building relationships with professional customers and expanding their participation in our PRO programs.

The position reports to the PRO Services Manager and emphasizes knowledge of store products, effective selling processes, and collaboration with the store team. Responsibilities include executing the PRO services blueprint, assisting with calls and orders, and promoting PRO credit solutions and rewards.

Qualifications

• High School diploma or equivalent.
• Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or dominant language in the store area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.

Skills

Communication skills

Sales experience

CRM experience

Bilingual

Education

High School diploma

Associate degree

Tools

Salesforce

Job description

Floor & Decor Holdings Inc. is hiring for a PRO Sales role focused on building relationships with professional customers and expanding their participation in our PRO programs.

The position reports to the PRO Services Manager and emphasizes knowledge of store products, effective selling processes, and collaboration with the store team. Responsibilities include executing the PRO services blueprint, assisting with calls and orders, and promoting PRO credit solutions and rewards.