PRO Contractor Relations & Growth Specialist

Floor & Decor; Colorado Springs (CO); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life ins.

Job summary

Floor & Decor is hiring for a PRO Services role focused on building relationships with professional customers in the flooring contractor space. The position reports to the PRO Services Manager and emphasizes understanding PRO market trends, collaboration with internal teams, and growing the PRO business.

Responsibilities include supporting the PRO desk in-store, training staff, promoting PRO rewards, and guiding PROs to sign up for credit solutions while traveling to job sites as needed.

Qualifications

• High School diploma or equivalent; Associate degree+ is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce/CRM software is a plus.
• Bilingual in Spanish or dominant store-area language is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for PRO customers.
• Support the PRO desk in-store: calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Educate PRO customers and promote PRO credit solutions.
• Assist PROs to sign up for the PRO Premier Rewards Program.
• Coordinate PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Travel occasionally with the Pro Services Manager to customer sites to present F&D’s benefits and capabilities.

Skills

Strong written and verbalcommunication

Sales/CRM experience

Bilingual in Spanish

Education

High School diploma or equivalent

Associate degree or higher a plus

Tools

Salesforce

Job description

Floor & Decor is hiring for a PRO Services role focused on building relationships with professional customers in the flooring contractor space. The position reports to the PRO Services Manager and emphasizes understanding PRO market trends, collaboration with internal teams, and growing the PRO business.

Responsibilities include supporting the PRO desk in-store, training staff, promoting PRO rewards, and guiding PROs to sign up for credit solutions while traveling to job sites as needed.