PRO Services Growth & Support Specialist

Floor & Decor; Salt Lake City (UT); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid time off

Healthcare benefits

Job summary

Floor & Decor is hiring for a PRO Services Sales role focused on building relationships with professional customers and growing their business. The role reports to the PRO Services Manager and supports the execution of PRO priorities.

You will drive PRO opportunities in-store, promote the PRO Premier Rewards Program and assist with PRO credit solutions, while maintaining product knowledge and customer service excellence.

Qualifications

• High School diploma or equivalent; associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.

Skills

Sales experience

Communication skills

Bilingual Spanish

Customer service

Education

High School diploma or equivalent

Associate degree or higher (a plus)

Tools

Salesforce / CRM

Job description

Floor & Decor is hiring for a PRO Services Sales role focused on building relationships with professional customers and growing their business. The role reports to the PRO Services Manager and supports the execution of PRO priorities.

You will drive PRO opportunities in-store, promote the PRO Premier Rewards Program and assist with PRO credit solutions, while maintaining product knowledge and customer service excellence.