PRO Services & Relationships Specialist

Floor & Decor Holdings Inc.; La Quinta (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee stock purchase plan

Paid vacation and holidays

Paid Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. is seeking a PRO Services Sales Associate to nurture relationships with PRO customers and grow the PRO business.

You will report to the PRO Services Manager, stay current on market trends, and collaborate with Installation Materials and Design Services to strengthen the sales team. The role emphasizes in-store PRO support, sign-ups for PRO Premier Rewards, and presenting PRO Credit solutions, while delivering exceptional customer service in a fast-paced retail

Qualifications

• High School diploma or equivalent.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or dominant language in the store area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class PRO experience.
• Support the PRO desk in-store: calls, orders, follow-up, support and escalations.
• Collaborate with Store Team to identify PROs and promote PRO awareness.
• Maintain knowledge about Floor & Decor products and selling process.
• Promote PRO Credit Solutions and PRO Premier Rewards Program.

Skills

Strong communication

Retail sales

Bilingual (Spanish preferred)

Education

High school diploma or equivalent

Associate degree or higher +

Tools

Salesforce

Job description

Floor & Decor Holdings Inc. is seeking a PRO Services Sales Associate to nurture relationships with PRO customers and grow the PRO business.

You will report to the PRO Services Manager, stay current on market trends, and collaborate with Installation Materials and Design Services to strengthen the sales team. The role emphasizes in-store PRO support, sign-ups for PRO Premier Rewards, and presenting PRO Credit solutions, while delivering exceptional customer service in a fast-paced retail