PRO Services Specialist – Build Relationships & Grow PRO

Floor & Decor Holdings Inc.; Fullerton (CA); Presencial; USD 25.000 - 30.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

401k with company match

Employee Stock Purchase Plan

Paid vacation and holidays

Descripción de la vacante

Floor & Decor Holdings Inc. is seeking a Part-Time PRO Sales Associate in Fullerton, CA to build relationships with professional customers and grow their business. You will support PRO desk activities, manage orders, and educate customers on PRO programs, credits, and benefits.

You will collaborate with store teams to identify PROs, maintain product knowledge, and drive a world-class PRO experience in a fast-paced retail environment.

Formación

• High School diploma or equivalent.
• Associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsabilidades

• Execute the PRO Services Blueprint to create a world class experience for PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Promote PRO Credit Solutions and the PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.

Conocimientos

Communication skills

Sales experience

Salesforce/CRM

Bilingual

Educación

High School diploma

Associate degree or higher

Herramientas

Salesforce

Descripción del empleo

Floor & Decor Holdings Inc. is seeking a Part-Time PRO Sales Associate in Fullerton, CA to build relationships with professional customers and grow their business. You will support PRO desk activities, manage orders, and educate customers on PRO programs, credits, and benefits.

You will collaborate with store teams to identify PROs, maintain product knowledge, and drive a world-class PRO experience in a fast-paced retail environment.