PRO Services Specialist: Build PRO Relationships & Growth

Floor & Decor Holdings Inc.; Fountain Valley (CA); Presencial; USD 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Paid vacation

Descripción de la vacante

Floor & Decor Holdings Inc. is seeking a PRO Services Associate in Fountain Valley, CA to build trusted relationships with professional customers and help grow their business.

The role reports to the PRO Services Manager and works to execute PRO priorities, support the PRO desk, and promote premium PRO offerings. The position requires 1 year in retail or wholesale contractor sales, strong communication, and preference for bilingual Spanish speakers.

Formación

• High School diploma or equivalent.
• Associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsabilidades

• Execute the PRO Services Blueprint to create a world class experience for our PRO customers.
• Support the PRO desk in-store: calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Educate PRO customers about the PRO Premier Rewards Program.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Travel to customer and PRO job sites with the Pro Services Manager up to 20%.

Conocimientos

Communication skills

Bilingual (Spanish)

Customer service

Sales experience

CRM experience

Educación

High School diploma

Associate degree or higher (plus)

Herramientas

Salesforce

Descripción del empleo

Floor & Decor Holdings Inc. is seeking a PRO Services Associate in Fountain Valley, CA to build trusted relationships with professional customers and help grow their business.

The role reports to the PRO Services Manager and works to execute PRO priorities, support the PRO desk, and promote premium PRO offerings. The position requires 1 year in retail or wholesale contractor sales, strong communication, and preference for bilingual Spanish speakers.