PRO Services Specialist: Build Pro Partnerships & Growth

Floor & Decor Holdings Inc.; Carson (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Bonus opportunities & career growth

401k with company match

Employee Stock Purchase Plan

Paid vacation and holidays

Job summary

Floor & Decor is seeking a PRO Services Associate in Carson, CA to build relationships with professional customers and support in-store PRO activities. You will manage calls, orders, and escalations while promoting PRO programs and credit solutions.

The role emphasizes understanding PRO market trends, collaborating with design services, and training the store team on selling processes. Prior CRM experience is a plus, bilingual ability is advantageous, and travel to job sites may be required.

Qualifications

• High School diploma or equivalent.
• Associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• Travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.

Skills

Written & verbal communication

Bilingual (Spanish or local language)

Strong customer service

Education

High School diploma or equivalen t

Associate degree or higher (plus)

Tools

Salesforce / CRM

Job description

Floor & Decor is seeking a PRO Services Associate in Carson, CA to build relationships with professional customers and support in-store PRO activities. You will manage calls, orders, and escalations while promoting PRO programs and credit solutions.

The role emphasizes understanding PRO market trends, collaborating with design services, and training the store team on selling processes. Prior CRM experience is a plus, bilingual ability is advantageous, and travel to job sites may be required.