PRO Services Specialist: Build Contractor Partnerships

Floor & Decor Holdings Inc.; Lancaster (CA); On-site; USD 39,000 - 46,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision insurance

Paid vacation and sick time

Paid holidays

Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. is seeking a PRO Sales Associate in California to build trust with professional customers and grow their business.

The role reports to the PRO Services Manager and focuses on understanding PRO market trends, coordinating with Installation Materials and Design Services, and expanding PRO participation in-store. The position is hourly with potential travel up to 20% and requires strong communication skills, retail experience, and CRM familiarity.

Qualifications

• High School diploma or equivalent required.
• Associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.

Skills

Strong communication

CRM experience

Bilingual Spanish

Education

High School diploma or equivalent

Associate degree or higher

Tools

Salesforce

Job description

Floor & Decor Holdings Inc. is seeking a PRO Sales Associate in California to build trust with professional customers and grow their business.

The role reports to the PRO Services Manager and focuses on understanding PRO market trends, coordinating with Installation Materials and Design Services, and expanding PRO participation in-store. The position is hourly with potential travel up to 20% and requires strong communication skills, retail experience, and CRM familiarity.