PRO Services Specialist — Build PRO Partnerships

Floor & Decor; Austin (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life

Paid vacation and holidays

Job summary

Floor & Decor is seeking a PRO Services Associate in Austin to build strong relationships with professional customers and grow their participation in our PRO programs. You will execute the PRO Services Blueprint, support the PRO desk in-store, manage orders, and educate customers on rewards, credit options, and the PRO app.

The role requires a high school diploma and at least 1 year in contractor sales or related experience, plus strong communication skills and familiarity with Salesforce.

Qualifications

• High School diploma or equivalent.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce/CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Educate our PRO customers and expand their participation in PRO programs.
• Promote PRO Credit Solutions and coordinate PRO Customers in-store activities.
• Travel up to 20% may be required.

Skills

Customer service

Communication skills

Multitasking

Sales experience

Education

High School diploma or equivalent

Associate degree or higher

Tools

Salesforce

Job description

Floor & Decor is seeking a PRO Services Associate in Austin to build strong relationships with professional customers and grow their participation in our PRO programs. You will execute the PRO Services Blueprint, support the PRO desk in-store, manage orders, and educate customers on rewards, credit options, and the PRO app.

The role requires a high school diploma and at least 1 year in contractor sales or related experience, plus strong communication skills and familiarity with Salesforce.