PRO Services Growth Specialist

Floor & Decor Holdings Inc.; Chesterfield Court House (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid time off

Job summary

Floor & Decor Holdings Inc. is hiring for a PRO Services-focused role aimed at building relationships with PRO customers and expanding their participation.

You will support PRO activities in-store, manage orders, and assist with PRO credits while collaborating with store teams to identify PRO prospects and promote PRO Premier programs. The role requires a minimum of a high school diploma, with an associate degree or higher being a plus, and at least one year in contractor sales or related

Qualifications

• High School diploma or equivalent.
• Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.

Skills

Sales experience

Customer service

Communication skills

Bilingual Spanish

Education

High School diploma or equivalent

Associate degree or higher (preferred)

Tools

Salesforce CRM

Job description

Floor & Decor Holdings Inc. is hiring for a PRO Services-focused role aimed at building relationships with PRO customers and expanding their participation.

You will support PRO activities in-store, manage orders, and assist with PRO credits while collaborating with store teams to identify PRO prospects and promote PRO Premier programs. The role requires a minimum of a high school diploma, with an associate degree or higher being a plus, and at least one year in contractor sales or related