PRO Services & Solutions Specialist

Floor & Decor; West Chester Township (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Bonus opportunities

401k match

Stock Purchase Plan

Paid vacation

Paid holidays

Volunteer time off

Insurance plans

Work-life balance

Job summary

Floor & Decor Holdings Inc. seeks a PRO Services associate to build relationships with professional customers and drive their business growth. The role supports PRO priorities, collaborates with store teams, and promotes PRO benefits and financing options.

The position emphasizes customer service excellence, product knowledge, and the ability to travel to customer/job sites when necessary. Experience in retail or contractor sales is valued.

Qualifications

• High School diploma or equivalent required or better.
• Associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.

Skills

Salesforce / CRM

Bilingual in Spanish

Customer service

Education

High School diploma or equivalent

Associate Degree or higher is a plus

Job description

Floor & Decor Holdings Inc. seeks a PRO Services associate to build relationships with professional customers and drive their business growth. The role supports PRO priorities, collaborates with store teams, and promotes PRO benefits and financing options.

The position emphasizes customer service excellence, product knowledge, and the ability to travel to customer/job sites when necessary. Experience in retail or contractor sales is valued.