PRO Services Specialist: Build Contractor Partnerships

Floor & Decor; Leesburg (VA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Paid vacations

Paid holidays and sick time

Job summary

Floor & Decor Holdings Inc. is seeking a PRO Services Sales Associate in Leesburg, VA to build relationships with professional customers and help grow their business.

You'll support the PRO desk in-store, handle calls, orders, follow-ups and escalations while collaborating with store teams. The role requires at least a high school diploma and one year in retail or wholesale contractor sales; bilingual Spanish skills are a plus.

Qualifications

• 1 year in retail or wholesale contractor sales, service, or installation.
• Strong written and verbal communication skills.
• Bilingual in Spanish or local dominant language is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain product knowledge and train the Store Team on selling processes.
• Educate PRO customers about benefits and sign them up for PRO Premier Rewards Program.

Skills

Retail sales

Customer service

Communication skills

Bilingual in Spanish

Education

Associate degree or higher

Tools

Salesforce

Job description

Floor & Decor Holdings Inc. is seeking a PRO Services Sales Associate in Leesburg, VA to build relationships with professional customers and help grow their business.

You'll support the PRO desk in-store, handle calls, orders, follow-ups and escalations while collaborating with store teams. The role requires at least a high school diploma and one year in retail or wholesale contractor sales; bilingual Spanish skills are a plus.