Pro Services Expert — Grow Pros' Business

Floor & Decor; Manassas (VA); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Paid holidays

Job summary

Floor & Decor Holdings Inc. is seeking a PRO Services-focused associate in Manassas, VA to build relationships with professional customers. You will support PRO desk activities, manage orders, and promote rewards and credit programs to grow PRO participation.

The role requires a high school diploma, 1 year of relevant retail/contractor sales experience, and strong communication skills; bilingual abilities are a plus. This position is hourly and may involve travel to PRO sites as needed.

Qualifications

• High school diploma or equivalent required; Associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills; bilingual in Spanish is a plus.

Responsibilities

• Execute the PRO Services blueprint to deliver a world-class experience for PRO customers.
• Support the PRO desk in-store: handle calls, manage orders, follow up on orders, and assist with escalations.
• Identify PROs in the store and educate customers about the PRO Premier Rewards Program and PRO APP.
• Promote PRO Credit Solutions and coordinate PRO activities in-store.
• Collaborate with store team and other departments to meet business objectives.

Skills

Communication skills

Retail sales experience

Bilingual in Spanish

Salesforce / CRM

Education

High School diploma or equivalent

Associate degree or higher (plus)

Tools

Salesforce

Job description

Floor & Decor Holdings Inc. is seeking a PRO Services-focused associate in Manassas, VA to build relationships with professional customers. You will support PRO desk activities, manage orders, and promote rewards and credit programs to grow PRO participation.

The role requires a high school diploma, 1 year of relevant retail/contractor sales experience, and strong communication skills; bilingual abilities are a plus. This position is hourly and may involve travel to PRO sites as needed.