PRO Services & Solutions Specialist

Floor & Decor; Springfield Township (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid vacation & holidays

Job summary

Floor & Decor in the United States is seeking a PRO Services-focused professional to build relationships with PRO customers and grow their business. The role reports to the PRO Services Manager and supports PRO priorities in-store and on-site.

Primary duties include understanding PRO market trends, collaborating with installation materials and design services, and promoting PRO rewards, credits, and the app. Travel up to 20% may be required.

Qualifications

• High School diploma or equivalent; Associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for PRO customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate PRO customers and expand their participation.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• On occasions travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.

Skills

Communication skills

Salesforce / CRM

Bilingual Spanish

Education

High School diploma or equivalent

Associate degree or higher is a plus

Job description

Floor & Decor in the United States is seeking a PRO Services-focused professional to build relationships with PRO customers and grow their business. The role reports to the PRO Services Manager and supports PRO priorities in-store and on-site.

Primary duties include understanding PRO market trends, collaborating with installation materials and design services, and promoting PRO rewards, credits, and the app. Travel up to 20% may be required.