PRO Services & Contractor Relations Lead

Floor & Decor; Melbourne (KY); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision Insurance

Paid vacation and sick time

Paid holidays

Job summary

Floor & Decor seeks a PRO Services Specialist to strengthen relationships with PRO customers and help grow their business. This role reports to the PRO Services Manager and focuses on executing PRO priorities and building the PRO sales organization.

Key responsibilities include supporting the PRO desk in-store, identifying PROs, maintaining product knowledge, training staff, and driving participation in PRO Premier Rewards and PRO Credit Solutions. Travel up to 20% may be required.

Qualifications

• High School diploma or equivalent. Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• On occasion, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.

Skills

Communication skills

Spanish language

Education

High School diploma or equivalent

Associate degree or higher

Tools

Salesforce

Job description

Floor & Decor seeks a PRO Services Specialist to strengthen relationships with PRO customers and help grow their business. This role reports to the PRO Services Manager and focuses on executing PRO priorities and building the PRO sales organization.

Key responsibilities include supporting the PRO desk in-store, identifying PROs, maintaining product knowledge, training staff, and driving participation in PRO Premier Rewards and PRO Credit Solutions. Travel up to 20% may be required.