Pro Services Growth Specialist

Socket.dev; Hicksville (NY); On-site; USD 2,617,000 - 2,934,000; Full time

Benefits offered by this job

Health, Vision and Dental insurance

Paid time off

Job summary

Lowe's is seeking an associate to drive Pro customer sales and support project-based purchases on the sales floor in a store environment. You will learn project scope, timelines, dependencies, and material requirements to tailor solutions and create quotes, blueprints, and orders.

The role emphasizes developing relationships, promoting Pro Credit and Lowe's Loyalty Programs, coordinating deliveries, and delivering an outstanding customer experience. Training and product knowledge will be ongoing.

Qualifications

• High school diploma or GED or equivalent years of experience.
• General Studies.
• External experience in customer-facing sales or Lowe's retail experience.
• 1 year of sales experience with the ability to identify and sell products based on customer needs.
• 1 year of experience providing customer service, including identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
• Ability to obtain sales-related licensure or registration as required by law.

Responsibilities

• Achieve individual sales goals by proactively engaging Pro customers to identify current and future project opportunities, building relationships, and driving sales growth.
• Develop a deep understanding of Pro customers' businesses and project needs by learning project scope, timelines, dependencies, and material requirements to provide relevant solutions.
• Create and manage quotes, blueprints, material lists, orders, and deliveries aligned to the Pro customer’s project.
• Promote Pro Credit and Lowe's Loyalty Programs to generate new Pro accounts, leading to increased Pro average tickets and transactions.
• Coordinate fulfillment, delivery, and follow-up activities to ensure projects are completed accurately and on time.
• Prospect for new Pro customers and build relationships by walking the sales floor and reviewing Top Accounts in MyRedVest.
• Utilize expanded inventory capabilities with Pro Extended Aisle and Pro Merchandising programs to win sales when products and/or quantities needed by Pro customers are not available in-store or within the Lowe’s distribution network.
• Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
• Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
• Leverage Lowe’s U and all training platforms to continue learning key updates and improve selling skills.

Skills

Bi-Lingual

Customer-facing sales

Microsoft Office

Education

High school diploma or GED

General Studies

Tools

Excel

Teams

Microsoft Office

Job description

Lowe's is seeking an associate to drive Pro customer sales and support project-based purchases on the sales floor in a store environment. You will learn project scope, timelines, dependencies, and material requirements to tailor solutions and create quotes, blueprints, and orders.

The role emphasizes developing relationships, promoting Pro Credit and Lowe's Loyalty Programs, coordinating deliveries, and delivering an outstanding customer experience. Training and product knowledge will be ongoing.