Pro Services Sales Specialist - Grow Pro Accounts & Projects

Lowe's Companies, Inc.; Pottsville (Schuylkill County); On-site; USD 32,000 - 52,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a Pro sales associate to engage Pro customers, understand project needs, and generate sales growth. You will create quotes, build blueprints, and coordinate orders and deliveries for Pro projects.

The role emphasizes understanding customer timelines, promoting Lowe's Credit and Loyalty programs, and collaborating with store teams to ensure a seamless Pro customer experience.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement.
• General Studies coursework or background included.
• External experience in customer-facing sales or Lowe's retail experience.
• 1 year of sales experience with ability to identify and sell products based on customer needs.
• 1 year of experience providing customer service and resolving issues.
• Ability to obtain sales-related licensure or registration as required by law.

Responsibilities

• Achieve individual sales goals by proactively engaging Pro customers to identify current and future project opportunities, building relationships, and driving sales growth.
• Develop a deep understanding of Pro customers' businesses and project needs by learning project scope, timelines, dependencies, and material requirements to provide relevant solutions.
• Create and manage quotes, blueprints, material lists, orders, and deliveries aligned to the Pro customer's project.
• Promote Pro Credit and Lowe's Loyalty Programs to generate new Pro accounts, leading to increased Pro average tickets and transactions.
• Coordinate fulfillment, delivery, and follow-up activities to ensure projects are completed accurately and on time.
• Prospect for new Pro customers and build relationships by walking the sales floor and reviewing Top Accounts in MyRedVest.
• Utilize expanded inventory capabilities with Pro Extended Aisle and Pro Merchandising programs to win sales when products/quantities are not available in-store or within the Lowe's distribution network.
• Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
• Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
• Leverage Lowe's U and all training platforms to continue learning key updates and improve selling skills.

Skills

Customer service

Sales

Bi-lingual

Education

High school diploma or GED

General Studies

Associate degree

Tools

Microsoft Office

Excel

Microsoft Teams

Job description

Lowe's Companies, Inc. is seeking a Pro sales associate to engage Pro customers, understand project needs, and generate sales growth. You will create quotes, build blueprints, and coordinate orders and deliveries for Pro projects.

The role emphasizes understanding customer timelines, promoting Lowe's Credit and Loyalty programs, and collaborating with store teams to ensure a seamless Pro customer experience.