PRO Growth & Services Specialist

Floor & Decor; Aurora (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision insurance

Paid vacation and sick time

Paid holidays

Volunteer Time Off

Job summary

Floor & Decor is seeking a PRO Customer Specialist in Aurora, IL to build relationships with PRO clients in the hard surface flooring contractor space and help grow their business. You will report to the PRO Services Manager and support PRO priorities while delivering a world class PRO experience.

In this role you will support the PRO desk in-store, manage orders, train staff on selling processes, educate customers on PRO Premier Rewards and credit options, and travel up to 20% to customer sites

Qualifications

• High School diploma or equivalent; Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• On occasion travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.

Skills

Written communication

Verbal communication

Bilingual: Spanish

CRM experience

Retail sales

Customer service

Education

High School diploma or equivalent

Associate degree or higher

Tools

Salesforce

Job description

Floor & Decor is seeking a PRO Customer Specialist in Aurora, IL to build relationships with PRO clients in the hard surface flooring contractor space and help grow their business. You will report to the PRO Services Manager and support PRO priorities while delivering a world class PRO experience.

In this role you will support the PRO desk in-store, manage orders, train staff on selling processes, educate customers on PRO Premier Rewards and credit options, and travel up to 20% to customer sites