PRO Services Specialist - Growth & Partnerships

Floor & Decor; Hyannis (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision insurance

Job summary

Floor & Decor is seeking a PRO Services associate to build trusted relationships with our professional customers in the hard surface flooring contractor space. You will support PRO priorities and report to the PRO Services Manager, helping grow the PRO segment.

You will understand PRO market trends, collaborate with related departments, and assist in expanding PRO participation through demonstrations of our PRO APP and credit solutions.

Qualifications

• High School diploma or equivalent required; Associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for PRO customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Promote PRO Credit Solutions and the PRO Premier Rewards Program.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to present programs and benefits effectively.
• Travel to customer and PRO job sites to present F&D’s benefits and capabilities when needed.

Skills

Communication skills

Bilingual Spanish

Education

High School diploma or equivalent

Associate degree or higher

Tools

Salesforce

Job description

Floor & Decor is seeking a PRO Services associate to build trusted relationships with our professional customers in the hard surface flooring contractor space. You will support PRO priorities and report to the PRO Services Manager, helping grow the PRO segment.

You will understand PRO market trends, collaborate with related departments, and assist in expanding PRO participation through demonstrations of our PRO APP and credit solutions.