PRO Services & Growth Specialist

Floor & Decor; Springfield Township (Delaware County); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life

Job summary

Floor & Decor is seeking a PRO Services Sales Associate to build relationships with professional customers in the hard surface flooring sector. You will work to earn trust and grow PRO business, reporting to the PRO Services Manager and supporting key PRO priorities.

Responsibilities include monitoring PRO market trends, collaborating with Installation Materials and Design Services, and educating PROs about benefits, rewards, and the Floor & Decor product range.

Qualifications

• High School diploma or equivalent required.
• 1 year in retail/wholesale contractor sales or related field.
• Strong written and verbal communication skills.
• Experience with Salesforce/CRM is a plus.
• Bilingual in Spanish or dominant local language is a plus.

Responsibilities

• Execute PRO Services Blueprint to create a world-class PRO customer experience.
• Support the PRO desk in-store: calls, orders, follow-up, and escalations.
• Collaborate with Store Team to identify PROs and expand PRO participation.
• Maintain extensive knowledge about Floor & Decor products.
• Train Store Team on selling processes and PRO programs.
• Promote PRO Credit Solutions and PRO Premier Rewards.

Skills

Communication skills

CRM software

Spanish bilingual

Education

High School diploma or equivalent

Associate degree or higher

Tools

Salesforce

Job description

Floor & Decor is seeking a PRO Services Sales Associate to build relationships with professional customers in the hard surface flooring sector. You will work to earn trust and grow PRO business, reporting to the PRO Services Manager and supporting key PRO priorities.

Responsibilities include monitoring PRO market trends, collaborating with Installation Materials and Design Services, and educating PROs about benefits, rewards, and the Floor & Decor product range.