Pro Experience Manager: Service & Ops Leader

The Home Depot, Inc.; Union City (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

The Home Depot, Inc. in Union City, TN is seeking a Pro Experience Manager (Pro XM) to lead the Pro area, uphold store standards, and partner with other leaders to drive sales, service, and Pro signups.

You will coach associates, manage operations, and ensure a fast, accurate customer experience. This role requires adherence to SOPs, safety training, timekeeping, and a proactive approach to hazards, customer service, and MOD responsibilities.

Responsibilities

• 30% - Customer Service / Experience - Coach and manage Pro area, reduce wait times, ensure materials are available for Pro customers.
• 30% - People - Talent Acquisition - assist with recruitment and coaching; monitor KD training compliance; provide performance feedback.
• 15% - Safety - enforce hazmat/SOPs; ensure safety training and use of PPE; correct hazards and maintain safe work areas.
• 25% - Shared Manager on Duty - Opening & Closing Operations - perform MOD duties, align team, review checklists and ensure readiness.

Job description

The Home Depot, Inc. in Union City, TN is seeking a Pro Experience Manager (Pro XM) to lead the Pro area, uphold store standards, and partner with other leaders to drive sales, service, and Pro signups.

You will coach associates, manage operations, and ensure a fast, accurate customer experience. This role requires adherence to SOPs, safety training, timekeeping, and a proactive approach to hazards, customer service, and MOD responsibilities.