Pro Experience Leader - Retail Operations & Service

The Home Depot, Inc.; Paducah (KY); On-site; USD 55,000 - 85,000; Full time

Job summary

The Home Depot, Inc. is seeking a Pro Experience Manager (Pro XM) to lead the Pro area, ensure on-time deliveries, and uphold store standards.

As part of the store leadership team, you will coach associates, manage performance, and collaborate with Store Leaders and Specialty Managers to execute Pro strategies. This role requires strong customer service, safety adherence, workforce management, and the ability to work a flexible schedule.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.
• Leadership experience of 1+ year.

Responsibilities

• Lead Pro area to minimize wait times and ensure availability of carts, signage, and equipment.
• Coach associates on safety, customer service, and policy adherence; use performance feedback mechanisms.
• Open/Close operations; run MOD duties following SOPs and coordinate with Store Leaders and ASM.

Skills

Customer service

People leadership

Safety procedures

Coaching & development

Retail operations

Performance management

Time management

Education

High school diploma or GED

Tools

hdPhone learning tools

Job description

The Home Depot, Inc. is seeking a Pro Experience Manager (Pro XM) to lead the Pro area, ensure on-time deliveries, and uphold store standards.

As part of the store leadership team, you will coach associates, manage performance, and collaborate with Store Leaders and Specialty Managers to execute Pro strategies. This role requires strong customer service, safety adherence, workforce management, and the ability to work a flexible schedule.