Pro Experience Leader: Store Ops & Customer Excellence

The Home Depot; Jericho (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead the Pro area within the store, drive customer service excellence, and execute strategies to grow Pro Xtra signups and loyalty. You will work closely with the in-store Pro team and store leadership to ensure on-time deliveries, accurate orders, and strong operational standards.

As a member of the store leadership team, you will coach associates, manage performance, and support recruitment and development while upholding safety

Qualifications

• Must be 18 years of age or older.
• Legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.
• 2+ years of previous related work experience.
• 1+ year of leadership experience, preferably in big box retail.

Responsibilities

• Lead Pro area to minimize wait times and ensure availability of carts, signage, and equipment for Pro customers.
• Coach and train associates on policies, safety procedures, and customer service; provide performance feedback and development plans.
• Enforce hazmat procedures, SOPs, and safety guidelines; ensure safety trainings are completed.
• Perform opening/closing duties, ensure store readiness, verify checklists and safety inspections, and communicate daily priorities to the team.

Skills

People management

Retail operations

Leadership

Merchandising knowledge

Home improvement industry knowledge

Education

High school diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead the Pro area within the store, drive customer service excellence, and execute strategies to grow Pro Xtra signups and loyalty. You will work closely with the in-store Pro team and store leadership to ensure on-time deliveries, accurate orders, and strong operational standards.

As a member of the store leadership team, you will coach associates, manage performance, and support recruitment and development while upholding safety