Pro Experience Leader: Retail Ops & Service

Home Depot U.S.A., Inc.; Taylor (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

The Home Depot U.S.A., Inc. is seeking a Pro Experience Manager (Pro XM) to lead the Pro department alongside the store leadership team. You will drive customer service excellence, ensure Pro readiness, and coordinate deliveries to keep Pro customers moving smoothly.

As MOD and mentor, you will coach associates, manage staffing and safety, and execute opening/closing procedures according to SOPs. Join us to help grow Pro Xtra signups and loyalty while upholding our safety standards.

Qualifications

• 1 year of relevant work experience, including management of people and retail operations.
• 2+ years of leadership experience.
• Knowledge of home improvement industry.

Responsibilities

• Oversee customer service and operational processes to meet store standards.
• Coach and train associates on company policies, safety, and service.
• Lead opening/closing duties and store readiness as MOD.
• Collaborate with Store Leaders to implement Pro strategies and improve Pro customer flow.

Skills

People management

Retail operations

Customer service

Leadership

Education

High school diploma or GED

Job description

The Home Depot U.S.A., Inc. is seeking a Pro Experience Manager (Pro XM) to lead the Pro department alongside the store leadership team. You will drive customer service excellence, ensure Pro readiness, and coordinate deliveries to keep Pro customers moving smoothly.

As MOD and mentor, you will coach associates, manage staffing and safety, and execute opening/closing procedures according to SOPs. Join us to help grow Pro Xtra signups and loyalty while upholding our safety standards.