Pro Experience Leader: Service, Safety & Store Ops

The Home Depot

Brighton (MI)

On-site

USD 70,000 - 100,000

Full time

4 days ago

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Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead the Pro department and partner with leadership to deliver excellent customer experiences and Pro services. You will drive Pro signups, supervise daily operations, and coach Associates on policy, safety, and service standards.

As MOD and store leader, you will collaborate with Store Leaders, Outside Sales, and Specialty Managers to ensure on-time deliveries, proper staffing, and adherence to SOPs while maintaining a safe work

Qualifications

Must be 18 years of age or older.
Must be legally permitted to work in the United States.
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
1 year of relevant work experience, including management of people and retail operations.

Responsibilities

Customer Service / Experience: coach and lead in-store service standards and real-time coaching for customer interactions.
People: assist with recruiting, training, and performance management while ensuring KD training is current.
Safety: enforce hazmat procedures and SOPs; ensure safety checklists are completed and corrective actions implemented.
Shared Manager on Duty: perform opening/closing duties, lead department alignment, and ensure daily priorities and store readiness.