Pro Experience Lead - Elevate Customer Service & Ops

The Home Depot; Champaign (IL); On-site; USD 46,000 - 74,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead Pro customer service, enhance store readiness, and drive Pro Xtra signups. You will manage opening/closing operations, coach associates on company policies, safety, and customer service, and collaborate with Store Leaders to implement Pro strategies.

You will oversee Pro processes, ensure on-time deliveries, and support recruitment and training efforts while upholding all SOPs and safety requirements for a constructive, safe

Qualifications

• Must be 18 years of age or older
• Legally permitted to work in the United States
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed
• 1 year of relevant work experience, including management of people and retail operations
• 2+ years of previous related work experience

Responsibilities

• Customer Service / Experience: Maintain Pro area, reduce wait times, ensure availability of carts, signage, and equipment.
• People: Assist with recruitment, coaching, and performance management; ensure KD training is current.
• Safety: Enforce hazmat procedures, safety SOPs, PPE usage, and safe lifting.
• Shared Manager on Duty – Opening & Closing Operations: Complete opening/closing duties and coordinate daily priorities with store leadership

Skills

Decision Quality

Self-Development

Situational Adaptability

Customer Focus

Manages Conflict

Develops Talent

Education

High school diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead Pro customer service, enhance store readiness, and drive Pro Xtra signups. You will manage opening/closing operations, coach associates on company policies, safety, and customer service, and collaborate with Store Leaders to implement Pro strategies.

You will oversee Pro processes, ensure on-time deliveries, and support recruitment and training efforts while upholding all SOPs and safety requirements for a constructive, safe