Pro Experience Leader: Customer Service & Operations

The Home Depot; Texas; On-site; USD 65,000 - 80,000; Full time

Job summary

The Home Depot is seeking a Pro XM (Pro Experience Manager) to lead the Pro department within the store, driving customer service, operational readiness, and Pro-related initiatives. You will work alongside the Pro team to accelerate Pro Xtra signups, manage deliveries, and maintain a safe, efficient shopping environment.

As a store leader, you will coach associates, oversee scheduling, and ensure adherence to SOPs for opening/closing; you will collaborate with Store Leaders and Specialty

Qualifications

• Must be 18 years of age or older.
• Authorized to work in the United States.
• Ability to work a flexible schedule including nights, weekends, and overtime.
• 1+ year of management experience in retail operations.
• 1+ year leadership experience in big box retail.
• Knowledge of the home improvement industry.

Responsibilities

• Lead Pro department operations and ensure customer service excellence.
• Manage opening/closing duties and safety procedures.
• Coach and develop associates; monitor attendance and performance.
• Ensure on-time deliveries and proper inventory in Pro area.

Education

High school diploma or GED

Job description

The Home Depot is seeking a Pro XM (Pro Experience Manager) to lead the Pro department within the store, driving customer service, operational readiness, and Pro-related initiatives. You will work alongside the Pro team to accelerate Pro Xtra signups, manage deliveries, and maintain a safe, efficient shopping environment.

As a store leader, you will coach associates, oversee scheduling, and ensure adherence to SOPs for opening/closing; you will collaborate with Store Leaders and Specialty