Pro Experience Leader: Elevate Service & Pro Sales

The Home Depot; Taylor (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead the Pro area, uphold service standards, and ensure accurate, timely deliveries. You will partner with the Pro team and store leadership to drive Pro signups, improve customer flow, and maintain safety.

As MOD and a member of store leadership, you will coach associates, manage openings and closings, and align daily priorities with store goals while enforcing policies and SOPs to sustain a safe, productive shopping environment.

Qualifications

• Must be 18 years of age or older
• Legally permitted to work in the United States
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed
• 1 year of relevant work experience, including management of people and retail operations

Responsibilities

• Champion the GET culture by coaching real-time customer interactions.
• Manage Pro area to minimize wait times and ensure carts, signage, and equipment are available.
• Verify all Will Calls & Deliveries at the start of each shift for accuracy and on-time completion.
• Promptly resolve customer concerns and escalate complex issues to senior leadership when necessary.
• Lead Opening & Closing operations, ensure store checklists are completed, and align priorities with store goals.

Skills

People management

Retail operations

Leadership

Customer service

Education

High school diploma / GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead the Pro area, uphold service standards, and ensure accurate, timely deliveries. You will partner with the Pro team and store leadership to drive Pro signups, improve customer flow, and maintain safety.

As MOD and a member of store leadership, you will coach associates, manage openings and closings, and align daily priorities with store goals while enforcing policies and SOPs to sustain a safe, productive shopping environment.