Pro Experience Leader: Service, Ops & Growth

The Home Depot; Houghton Lake Heights (MI); On-site; USD 65,000 - 80,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead the Pro area with a focus on service, efficiency, and accurate deliveries in a store environment. You will coach associates, manage a small team, and partner with Store Leaders to drive Pro signups and loyalty programs.

In this role, you will execute opening and closing procedures, uphold safety standards, and ensure on-time, complete deliveries while maintaining adherence to SOPs and company policies.

Qualifications

• Must be 18 years or older.
• Legal work authorization to work in the United States.
• At least 1 year of relevant work experience including people management and retail operations.
• Able to work a flexible schedule including nights, weekends, and overtime.

Responsibilities

• Provide service leadership to minimize wait times and ensure pro customers are served promptly.
• Assist with recruitment, onboarding, and performance coaching for the Pro team.
• Enforce safety procedures, SOPs, and hazmat guidelines across the store.
• Lead Opening/Closing duties and coordinate with Store Manager and ASMs for daily priorities.

Skills

Customer service

Leadership

People management

Store operations

Safety compliance

Coaching and training

Inventory management

Team collaboration

Education

High school diploma or GED

Tools

hdPhone learning tools

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead the Pro area with a focus on service, efficiency, and accurate deliveries in a store environment. You will coach associates, manage a small team, and partner with Store Leaders to drive Pro signups and loyalty programs.

In this role, you will execute opening and closing procedures, uphold safety standards, and ensure on-time, complete deliveries while maintaining adherence to SOPs and company policies.