Pro Experience Lead: Service, Safety & Ops Champion

Home Depot U.S.A., Inc.; Sacramento (CA); On-site; USD 61,000 - 71,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead the Pro area, coach associates, and ensure smooth customer flow across the store. This role partners with the Pro team and Store Leaders to drive sales, Pro signups, and on-time deliveries while upholding safety and SOPs.

Minimum qualifications include 1 year of relevant leadership and retail experience and a high school diploma or GED. The position involves opening/closing duties and managing performance.

Qualifications

• 1 year of relevant work experience, including management of people and retail operations.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• Knowledge of store operations and safety procedures.

Responsibilities

• Model service standards and coach real-time customer interactions to improve satisfaction.
• Actively manage the Pro area to minimize wait times and ensure availability of carts, signage, and equipment.
• Verify all Will Calls & Deliveries at shift start for accuracy and on-time completion.
• Lead openings and closings, align tasks with leadership, and ensure compliance with SOPs.

Skills

People management

Retail operations

Customer service

Education

HS diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead the Pro area, coach associates, and ensure smooth customer flow across the store. This role partners with the Pro team and Store Leaders to drive sales, Pro signups, and on-time deliveries while upholding safety and SOPs.

Minimum qualifications include 1 year of relevant leadership and retail experience and a high school diploma or GED. The position involves opening/closing duties and managing performance.