Pro Experience Leader: Retail Ops & Service

The Home Depot; Knoxville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

The Home Depot in Knoxville seeks a Pro Experience Manager to lead the Pro area, elevate customer service, and ensure smooth store operations.

As MOD and Pro team coach, you will drive Pro sales, oversee staffing, training, and safety, and partner with store leadership to execute strategies that grow loyalty and deliveries on time.

This role requires strong leadership, a commitment to safety, and the ability to manage multiple tasks in a fast-paced retail environment.

Qualifications

• 1+ year of managing a retail team and store operations.
• Ability to work a flexible schedule including nights and weekends.
• Strong customer service and coaching skills.

Responsibilities

• Lead customer service initiatives to improve satisfaction and speed.
• Coach and train associates on policies, safety, and service standards.
• Maintain safety, SOPs, and prevent hazards while enforcing hazmat rules.
• Open/close store duties as MOD, coordinate with leaders to ensure readiness.

Skills

Customer service leadership

People management

Coaching & development

Safety compliance

Operations management

Education

High school diploma or GED

Job description

The Home Depot in Knoxville seeks a Pro Experience Manager to lead the Pro area, elevate customer service, and ensure smooth store operations.

As MOD and Pro team coach, you will drive Pro sales, oversee staffing, training, and safety, and partner with store leadership to execute strategies that grow loyalty and deliveries on time.

This role requires strong leadership, a commitment to safety, and the ability to manage multiple tasks in a fast-paced retail environment.