Pro Experience Leader – Customer Excellence & Store Ops

The Home Depot, Inc.; Knoxville (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

The Home Depot, Inc. in Knoxville, TN seeks an experienced Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee Pro customer service, department readiness, and operational processes, while driving Pro Xtra signups and ensuring on-time deliveries.

You will coach associates, manage performance, and execute opening/closing procedures as MOD, partnering with Store Leaders and Specialty Managers to implement Pro strategies and maintain a safe, compliant work environment.

Qualifications

• Must be 18 years or older and legally able to work in the United States.
• Minimum 1 year of relevant work experience including management of people and retail operations.
• Ability to work a flexible schedule, including nights, weekends, and overtime.

Responsibilities

• Lead Pro department to minimize wait times and ensure on-shelf availability and accurate deliveries.
• Coach associates on safety, SOPs, and customer service while driving engagement and development.
• Perform MOD duties, oversee opening/closing procedures, and ensure daily priorities are executed.

Skills

Customer service

Leadership

People management

Training & coaching

Education

High school diploma or GED

Tools

HDPhone learning tools

Job description

The Home Depot, Inc. in Knoxville, TN seeks an experienced Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee Pro customer service, department readiness, and operational processes, while driving Pro Xtra signups and ensuring on-time deliveries.

You will coach associates, manage performance, and execute opening/closing procedures as MOD, partnering with Store Leaders and Specialty Managers to implement Pro strategies and maintain a safe, compliant work environment.