Pro Experience Leader: Drive Service & Store Readiness

The Home Depot; Houghton Lake (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead the Pro customer experience in-store, supervise the Pro department, coach associates, and ensure accurate deliveries and on-time service while upholding safety and SOPs.

You will collaborate with Store Leaders, Outside Sales, and Specialty Managers to execute Pro strategies, train staff, manage performance, and drive Pro Xtra signups and loyalty, with a strong focus on operational excellence and policy adherence.

Qualifications

• 1 year of relevant work experience including management of people and retail operations.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• Knowledge of the home improvement industry.

Responsibilities

• Lead Pro area to minimize wait times, ensure carts, signage, and equipment are available for Pro customers.
• Coach and train associates on company policies, safety procedures and customer service.
• Perform Opening & Closing duties and ensure adherence to SOPs and security protocols.
• Partner with Store Leaders, Outside Sales and Specialty Managers to implement Pro strategies and drive Xtra signups.

Skills

People leadership

Customer service

Coaching

Recruiting

Safety compliance

Operations management

Store leadership

Time management

Education

High school diploma or GED

Tools

hdPhone learning tools

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead the Pro customer experience in-store, supervise the Pro department, coach associates, and ensure accurate deliveries and on-time service while upholding safety and SOPs.

You will collaborate with Store Leaders, Outside Sales, and Specialty Managers to execute Pro strategies, train staff, manage performance, and drive Pro Xtra signups and loyalty, with a strong focus on operational excellence and policy adherence.