Pro Experience Leader: Elevate Service & Pro Ops

The Home Depot; Windy Hill Beach (SC); On-site; USD 52,000 - 76,000; Full time

Job summary

The Home Depot in Windy Hill Beach, SC, is seeking a Pro Experience Manager (Pro XM) to lead Pro customer service, department readiness, and store operations in support of faster, accurate Pro experiences.

In this role you will coach associates, assist with recruiting and training, enforce safety and SOPs, and collaborate with Store Leaders and Specialty Managers to drive Pro sales, loyalty, and Pro Xtra signups.

Qualifications

• 2+ years of leadership experience in retail operations.
• Experience managing people in a store environment.
• Proficiency with SOPs and safety procedures.

Responsibilities

• Lead Pro customer service and experience standards to minimize wait times.
• Coach and develop Pro team members; support recruitment and training.
• Oversee safety, opening/closing, and adherence to SOPs.

Skills

Customer service leadership

People management

Operations management

Training & coaching

Education

High school diploma / GED

Tools

hdPhone learning tools

Job description

The Home Depot in Windy Hill Beach, SC, is seeking a Pro Experience Manager (Pro XM) to lead Pro customer service, department readiness, and store operations in support of faster, accurate Pro experiences.

In this role you will coach associates, assist with recruiting and training, enforce safety and SOPs, and collaborate with Store Leaders and Specialty Managers to drive Pro sales, loyalty, and Pro Xtra signups.