Pro Experience Leader: Elevate Service & Store Ops

The Home Depot; Colonial Heights (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the Colonial Heights store leadership team in Virginia. You will oversee Pro customer service, project readiness, and operational processes, driving Pro Xtra signups and improving the customer experience.

As MOD and senior teammate, you will coach associates, manage staffing, and ensure safety, policy adherence, and timely deliveries while aligning with store leaders and specialty managers on Pro strategies.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.
• At least 1 year prior merchandising and/or operational experience.
• At least 1 year leadership experience, preferably big box retail.
• Knowledge of the home improvement industry.

Responsibilities

• Serve as the Manager on Duty (MOD) and lead Opening/Closing operations to ensure store readiness.
• Champion Pro customer service and Pro experience by minimizing wait times and ensuring Pro areas are well stocked and organized.
• Coach and develop associates on company policies, safety, and customer service; manage staffing and attendance as needed.
• Collaborate with Store Leaders, Outside Sales, and Specialty Managers to execute Pro strategies and ensure on-time deliveries.

Skills

Leadership

People management

Coaching

Customer service

Education

High school diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the Colonial Heights store leadership team in Virginia. You will oversee Pro customer service, project readiness, and operational processes, driving Pro Xtra signups and improving the customer experience.

As MOD and senior teammate, you will coach associates, manage staffing, and ensure safety, policy adherence, and timely deliveries while aligning with store leaders and specialty managers on Pro strategies.