Pro Experience Leader — Elevate Service & Pro Growth

Home Depot; Richmond (VA); On-site; USD 49,000 - 60,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team in Richmond, overseeing Pro customer service, readiness, and operations. You will drive Pro strategies, ensure on-time deliveries, and coach associates to maintain safety, training, and policy adherence.

You will collaborate with store leaders and specialty teams to grow Pro sales, loyalty, and Pro Xtra signups while ensuring accurate, efficient customer experiences.

Qualifications

• Must have 1+ year of relevant leadership experience in retail.
• Experience managing teams and store operations is preferred.
• Knowledge of the home improvement industry is a plus.

Responsibilities

• Lead Pro area to minimize wait times and ensure Pro customers have ready access to carts, signage and equipment.
• Recruitment input, KD training adherence, and performance coaching for Pro team.
• Open/close duties with security SOPs and ensure daily priorities are met.

Skills

People management

Retail operations

Customer service

Safety procedures

Education

High school diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team in Richmond, overseeing Pro customer service, readiness, and operations. You will drive Pro strategies, ensure on-time deliveries, and coach associates to maintain safety, training, and policy adherence.

You will collaborate with store leaders and specialty teams to grow Pro sales, loyalty, and Pro Xtra signups while ensuring accurate, efficient customer experiences.