Pro Experience Lead — Service, Ops & Safety Champion

The Home Depot; Glen Allen (VA); On-site; USD 80,000 - 110,000; Full time

Job summary

The Home Depot in Glen Allen, VA is seeking an experienced Pro Experience Manager (Pro XM) to lead Pro customer service, store readiness, and operational processes. You will work with the Pro team to drive sales, loyalty, and Pro Xtra signups while ensuring a fast, accurate customer experience.

You will coach associates on policy, safety, and service standards, perform MOD responsibilities according to SOPs, and partner with Store Leaders to execute Pro strategies safely and effectively.

Qualifications

• 18+ years of age or older
• Legally permitted to work in the United States
• 1 year of relevant work experience including management of people and retail operations
• Preferred: merchandising and/or operational experience (1+ year)

Responsibilities

• Lead customer service and Pro area to minimize wait times, ensuring Pro customers have access to carts, signage, and equipment.
• Oversee Opening/Closing operations and safety procedures, ensuring policy adherence and safety training.
• Coach and develop associates, participate in recruitment, performance management, and daily staffing coverage.
• Collaborate with Store Leaders, Outside Sales, and Specialty Managers to inform Pro strategies.

Skills

People Management

Customer Service

Retail Operations

Coaching & Development

Safety Compliance

Time Management

Education

High School Diploma or GED

Job description

The Home Depot in Glen Allen, VA is seeking an experienced Pro Experience Manager (Pro XM) to lead Pro customer service, store readiness, and operational processes. You will work with the Pro team to drive sales, loyalty, and Pro Xtra signups while ensuring a fast, accurate customer experience.

You will coach associates on policy, safety, and service standards, perform MOD responsibilities according to SOPs, and partner with Store Leaders to execute Pro strategies safely and effectively.